Shipping & Returns

Return Policy:

PIT will exchange / return any merchandise as long as it has not been worn, washed, ridden or used, and is in its original packaging with all the original tags attached. However there are a few products that may not be returned. Women’s bikinis (tops and/or bottoms) may not be returned or exchanged. Skateboards and Surfboards may not be returned unless they were not the correct product. You may have a full refund less shipping costs, as long as the merchandise is returned within 30 days of the original purchase date. The credit card used on the original order will be used for any refunds or exchange price differences. A valid receipt is required for all returns. All sales are final on sale items.

Exchange Policy:
If for some reason your product doesn't fit, send it back to us for an exchange at full value within 60 Days. We ask that you cover the cost to ship the item back to us and we will cover the cost of shipping the new item back to you. We offer the a perfect wetsuit fit guarantee! Order the wetsuit of your choice and receive FREE shipping. In the event that it doesn't fit, send it back, and we'll ship you a replacement wetsuit with free shipping again.

Defective Merchandise:

We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges. To obtain a prepaid return label, please email us.

We offer FREE SHIPPING ON ALL ORDERS to anywhere in the USA!

*INCLUDES Penny Skateboards

*EXCLUDES Surfboards and Skateboards (except in special cases when a promotion may be offered)

 

Shipping Rates for Surfboards within the U.S.

Shipping costs for surfboards depend on the size of the actual board(s). Listed below are the rates for shipping different sized surfboards within the continental U.S.

Please note shipping costs below include a $20.00 materials & packaging fee. For multiple surfboard shipments, the first surfboard packaging fee is $20.00 and each additional surfboard packed is $10.00

All surfboards are shipped via UPS.

  • Surfboards 6’2″ & Under: $49.95 Shipping
  • Surfboards 6’3″ to 7’11″: $74.95 Shipping
  • Surfboards 8’0 to 9’0: $128.95 Shipping
  • Surfboards 9’1″ to 10’0: $138.95 Shipping
  • Surfboards 10’1″ & Up: Email thepitsurfshopstore@gmail.com or call main shop @ 904-471- 4700 for quote

Alaska, Hawaii, Puerto Rico and International Customers Require a custom quote. Email thepitsurfshopstore@gmail.com and we'll get back to you as soon as humanly possible.

Below map provides an estimated time frame to receive your shipment once it has been packed and shipped.

More stuff about shipping:

  • We cannot ship surfboards or oversized packages to PO boxes or APOs. Small merchandise will be shipped via USPS to PO Boxes or APOs.
  • If there is an issue with shipping your product or your order, we will contact you via the email address and/or phone number provided on the billing address.
  • Quotes for shipments to Mexico or Canada will be subject to NAFTA Regulations (and may not require customs or import tariffs).
  • Quotes for other international shipments do not include customs fees or import tariffs at your end.
  • The Pit Surf Shop reserves the right to choose the most appropriate carrier for your online shipments.
  • Feel free to email us at or contact our online store Monday-Friday 10AM-5PM EST @ 904.471.4700